Frequently Asked Questions...

How do I secure a date?


To secure a date you wish to have filmed or photographed please contact us as soon as you know any details for sure, so that we can provide you with a accurate quote for your event. Once this has been sent your date will be provisionally held for 2 weeks; in order for you to secure your booking we require a deposit which will be outlined to you within your quote. If we do not hear from you within this 2 weeks your date will be released for other potential clients to book.




How long until we get our final film or photos?


We aim to give you your final film or photographs within 6 weeks after your event or 12 weeks if we a providing both photography and film at your event. You will recieve an email containing a link to your very own private password protected online gallery which you can share with friends and family, order prints and download your images from. Individual portrait sessions we aim to deliver with 4 weeks. Hard copies of your photos/film will also be sent by post at the same time your gallery becomes accessible.




Are we able to cancel our booking?


We would certainly be sorry to hear that. Cancellations must be made in writing or via email 90 days prior to your booking and we will retain your deposit. If you cancel less than 90 days before your wedding; the full payment would be due unless a replacement booking can be found. We strongly recommend you take out wedding insurance to cover any loss you could incur for cancelling or postponing your wedding due to unforeseen circumstances.




We have had to postpone our event, can you still do it?


Quite possibly! As long as your inform us more than 90 days before your new indended date; and If we have your new date available we can change your booking to the new date and a new deposit will be required. The cancellation policy will apply to the orginal booked date in which we will retain your original deposit if your event is postponed before 90 days of the event.





© Richard Neal Film & Photography